Business analysis is a research discipline focused on identifying business needs and determining solutions to business problems. Solutions often include software systems development but may also involve process improvement, organizational change, strategic planning, or policy development.
Systems analysis is a problem-solving technique that breaks down a system into its component parts to study how effectively they function and interact to achieve their purpose.
As technology advances, the demand for computers and complex systems capable of making human-like decisions has increased. Systems analysis and optimization focus on improving the design and operation of these systems to ensure they make optimal choices in situations where human intervention is limited, as well as in mixed human-machine environments with varying levels of autonomy.
The key elements include the formalization of the company's current business model, followed by defining strategic requirements for business processes. Next, the target business model is developed, leading to the planning, design, and implementation of the new model. Finally, ongoing maintenance and support ensure its continued effectiveness.
Organization and processes involve the optimization of non-production business processes, the enhancement of efficiency within company divisions, the management of internal information flow. Additionally, they include the improvement of management structures and the digital transformation and automation of company operations.
Trends:
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Low-code app development. Companies are increasingly building their own applications. Even when platforms offer extensive functionality, decision-makers prefer those that allow for application development with minimal coding effort. Many companies lack in-house developers, making it difficult to use complex BPM (Business Process Management) platforms that require significant coding expertise.
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Robotic process automation (RPA). RPA tools are essential for business operations, enabling seamless integration of internal and external processes. A key advantage of RPA is the elimination of complex coding and manual processes. By orchestrating and automating workflows, RPA reduces human intervention while improving system efficiency.
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Smart contracts. Smart contracts are driving a new trend in the BPM industry. They enable faster execution of processes by automatically fulfilling workflow conditions, reducing the need for human involvement. As a result, employee workload decreases, and efficiency improves.
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Artificial intelligence (AI). AI enhances BPM platforms by continuously analyzing data to improve predictions and generate more accurate forecasting indicators. These insights help decision-makers improve corporate performance. Additionally, AI-driven processes enable proactive decision-making based on deeper industry, product, and competitor knowledge.
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Extended collaboration. Effective collaboration boosts productivity and accelerates workflows. BPM platforms must integrate essential collaboration functionalities such as content and file sharing, internal communication, personnel management, and issue tracking. Improved employee collaboration translates into cost reduction, higher productivity, and enhanced customer satisfaction.
